The WhatsApp agent is real. Go and message it.

What you’re seeing

Nothing on this page. The demonstration is on WhatsApp, on our real business number, answered by the system described below.

Worth trying

• Tell it what your business does and ask what could be automated
• Ask it something it should not answer, and watch it fetch a human

What happens behind it

1. Meta delivers your message to a webhook, which verifies the request signature before doing anything with it.
2. Every message id is recorded before the reply is generated, because Meta retries anything not acknowledged quickly and replying twice is far worse than replying late.
3. Conversation state is held in Redis where it is configured, so the thread survives the server instance being recycled mid-conversation.
4. The reply comes from the same business knowledge as the website chat — one brain, two channels.
5. The contact is logged to the CRM, deduplicated by phone number so one person does not become three records.
6. When the conversation should reach a person, an alert fires across several independent channels, because a customer waiting on a human must never depend on one of them working.

What it solves

Enquiries sitting unread on somebody's personal phone, and messages that arrive after hours with nobody to answer them — the single most common leak we find.

Be aware

• This is our real business number, not a sandbox. You will be talking to the live system and a real contact record is created.
• A person may follow up with you afterwards, because that is what the system is for.
• WhatsApp only permits free-form replies within 24 hours of your last message — that is Meta's rule, not a limitation of the system.