A generic assistant
Knows the name and the industryAsk a question and this side answers with nothing but the business name.
Local Services
Never lose the job because nobody could pick up.
Your technician is under a sink with wet hands. The phone rings. That job goes to whoever answers first — and in home services, that is very often the entire competitive difference.
Missed calls · WhatsApp · Emergency triage · Slot booking · Seasonal servicing
Where the opportunities go
Not one dramatic failure — a few at each step, in the specific places this kind of business loses them.
Capture
The call nobody could take
Every technician on a job is a phone nobody is answering. Customers with something broken do not leave voicemails — they call the next number on the search results.
Capture
Evenings, Sundays and the middle of summer
Demand spikes exactly when the office is closed. A geyser failing on a Sunday morning is the most motivated customer you will ever have, and the least likely to reach you.
Convert
"How much will it cost?" with no honest answer ready
You genuinely cannot quote a repair before diagnosis. Said badly it sounds evasive; said well — visit charge, adjusted against the repair, an honest range — it books the job.
Convert
Quotes given on site that go quiet
The technician quotes, the customer says they will think about it, and nothing else happens. Nobody records why, so nobody follows up on it.
Retain
Customers who only exist when something breaks
You serviced their AC eighteen months ago and have not spoken since. When it fails they search again, and there is no reason for them to find you.
What the journey actually looks like
- 01
Something breaksAttract
A search, a saved number, or a neighbour's recommendation.
- 02
They call or messageCapture
Answered even when every technician is on a job, and at 9pm on a Sunday.
- 03
What has failed, and how urgentCapture
Appliance, symptom, brand, address with a landmark. Anything that sounds like a gas leak or an electrical hazard is escalated immediately, not booked.
- 04
The cost conversation, honestlyConvert
The visit charge, that it comes off the repair, and a genuine range where one exists. No invented figure to close the call.
- 05
A two-hour windowConvert
A real slot, confirmed against technician availability rather than promised.
- 06
The technician arrivesServe
A message when they set off, and the fault already recorded so nothing is re-explained.
- 07
Quoted, and decidedConvert
If the quote is not accepted, the reason is recorded and followed up once — rather than the job simply evaporating.
- 08
Before the next seasonRetain
A servicing reminder before summer, with consent, so you are the number they already have rather than a fresh search.
The technology is similar. The intelligence isn’t.
This is what the system has to know to be useful here — and, just as importantly, what it must refuse to do.
Services and what they cost
- Fixed-price servicing versus quoted-after-diagnosis repairs
- The visit and diagnosis charge, and that it is adjusted against the repair
- Honest ranges for common faults, clearly labelled as ranges
Availability and coverage
- Which areas are covered
- Same-day versus next-day realities
- Sunday and public-holiday surcharges, stated upfront
What to capture before a visit
- Appliance type, brand and rough age
- The symptom in the customer's own words
- Address with a landmark, and a two-hour window that suits
Warranty and trust
- Workmanship warranty period and what it covers
- That parts carry manufacturer warranty, recorded on the invoice
- That no work begins before the customer agrees the price
Safety escalation
- Suspected gas leak, burning smell, electrical hazard or major water leak
- Tell them to shut off the supply and call immediately — never book and wait
- Never give instructions for handling gas or live electrical work
The difference
Ask Kelvin Home Services what a customer would ask.
Kelvin Home Services is an illustrative local services business. Ask it anything — the same model answers twice, once knowing only the name, once given the business. The second answer is the one your customers would get.
Built by Nyxara
Knows the business…and this side answers with everything in the panel on the left.
Both answers come from the same model, in real time. The tags under the second answer are the system events that would follow in a live deployment — this page cannot write to a CRM or a calendar.
What your customers actually say
These are the sentences that stall a sale in this business. A system that has never been told how you answer them will answer them badly.
- “Why do you charge a visit fee? Others come free.”
- “Just tell me roughly what it will cost.”
- “Someone came before and it broke again.”
- “Can you come today?”
- “I'll call back later.”
What gets built
Capture
Answer when every technician is on a job
Calls and messages handled at any hour, including evenings and Sundays.
The job goes to you rather than to whoever picked up first.
Capture
Triage the emergencies out
Gas, electrical and major-leak descriptions escalated immediately with safety instructions to call.
Genuinely dangerous situations never sit in a booking queue.
Convert
Handle the price question honestly
Visit charge, how it is adjusted, and a real range — never an invented figure.
You book the job without setting up an argument on the doorstep.
Convert
Book a real two-hour window
Slots confirmed against technician availability, with the fault and address captured.
Fewer wasted trips, and a customer who does not wait in all day.
Convert
Follow up on quotes that went quiet
The reason a quote was not accepted is recorded and followed up once, with consent.
Jobs stop evaporating silently after the technician leaves.
Retain
Come back before the next season
Servicing reminders ahead of summer, only to customers who agreed to them.
You are the number they already have rather than a fresh search result.
What gets measured
The numbers that tell you whether it is working in this business. No figures are shown until they come from your own systems.
Missed enquiries
Enquiries that got no response at all — the leak most businesses cannot see.
Measured from Inbound conversations with no outbound reply within the agreed window.
First response time
How long a person waits for their first real answer.
Measured from Timestamp of inbound message to timestamp of first reply.
After-hours capture
Enquiries arriving outside working hours, and how many were answered.
Measured from Conversation timestamps against your published opening hours.
Capture rate
The share of enquiries that ended up recorded with enough detail to act on, rather than lost in an inbox.
Measured from Conversations with captured contact details ÷ total inbound conversations.
Booking rate
Enquiries that became a booked appointment, viewing, table or call.
Measured from Confirmed calendar bookings ÷ qualified conversations.
Recoverable opportunities
People who did not book, but where intent and consented contact details were captured and a follow-up is possible.
Measured from Conversations tagged as not-ready with consented contact details.
Reactivation
Lapsed customers who returned after re-engagement.
Measured from Contacts inactive beyond your threshold who then booked again.
What counts as a win here: A booked visit in a real two-hour window — and a customer who calls you first next time.
What it will never do
Limits are part of the build, agreed before anything goes live. In this industry they are these.
- No firm repair price before a technician has diagnosed the fault.
- No same-day promise before availability is confirmed.
- No instructions for handling gas, electrical work or a live leak — escalate and get them to safety.
- No guarantee that an appliance is repairable or that a part is in stock.
- No brand authorisation, certification or partnership that does not exist.
- No claims about jobs completed or response times without verified data.
Working in a different industry? The approach is the same — we map how your business wins customers before recommending anything.
How many jobs are you losing to a missed call?
A free 30-minute look at how your business attracts, captures, converts, serves and retains customers. No obligation, and the recommendation is not always automation.